An ITSM solution is an obvious choice for SMEs when dealing with technology issues
Although computer technologies have simplified our lives and streamlined our businesses, the systems themselves can still be a challenge.
With any technical product, be it hardware or software, a lot can go wrong, including security, the network, systems updates, the actual machine itself or the program behind it etc.
A key challenge, particularly for small to mid-sized businesses, is a lack of resources or having the availability of an IT specialist capable of dealing with every and any problem which might arise.
More frequently, when systems go down, it requires a call to an outside repair tech who may, or may not, be able to get to the problem right away and that’s even if they have the technical knowledge to solve it in the first place.
There is one obvious solution. IT Service Management can ensure SMEs have the right tool in place, at the right cost, as well as 24/7 remote monitoring of your systems and technical support on call should anything go wrong.
Here are our top five benefits for having an ITSM solution:
1 – It’s Cheaper
A small understaffed IT department can often end up being more of a cost or a burden that it’s worth. With an ITSM solution you have a team of experts at your beck and call without the expense of full-time salaries and knowledge gaps.
2 – It’s Predictable
It’s a fixed monthly cost, meaning no more unplanned invoices. You pay for outcomes i.e. a system which operates smoothly rather than labour inputs i.e. time spent on repairs.
3 – It’s Easily Scalable
It can be scaled up or down based on business demand, freeing up your company from staffing, bandwidth, power and space constraints.
4 – It Stays Up to Date
Using an ITSM solution means your support team will always be managing the evolving complexities of technology for you. Managed IT gives your business a team of experts in multiple knowledge areas, and allows you access to the latest IT solutions at a cost your company can afford.
5 – It’s Constantly Available
ITSM solutions are available 24/7. An ITSM solutions provider will be monitoring your systems 24 hours a day, seven days a week watching for alerts and making fixes remotely, often before a problem develops. This leads to a reduction in risk and a more reliable IT infrastructure.
A managed ITSM solution is a cost-effective way to keep your business systems running smoothly.
Here at Technosys we can help you implement these changes. As valued partners of both ServiceNow and BMC, we can deliver a solution which meets your business’ unique requirements. Contact us for a free consultation to see how an ITSM could bring benefits to all areas of your company.
