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Bridging the housing association service gap Managing onsite and remote teams is no easy task. Answering tenant requests and tasking maintenance workers across multiple sites is a costly and laborious conundrum — and it never ends. If you’re using fragmented software, like email and spreadsheets, keeping track of everything, and everyone, can make service desk […]
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When it comes to IT there are a number of ways to do more with less which all companies can do to ensure they get the best value for money from their team. Here’s our top 5 resolutions for IT professionals in 2016: Forget using Email A big source of pain for organisations is one […]
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The reasons for contacting the IT department are usually fairly simple – needing something fixed, needing some other form of help or wanting something new. Consequently, the IT service management (ITSM) field has developed over the years into a solution which is adept at putting in place processes to address enquiries with speed, efficiency and […]
