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The reasons for contacting the IT department are usually fairly simple – needing something fixed, needing some other form of help or wanting something new. Consequently, the IT service management (ITSM) field has developed over the years into a solution which is adept at putting in place processes to address enquiries with speed, efficiency and […]
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IT can be one of the biggest time sinks a company faces and for many SMBs it can also be a costly undertaking when staffing levels are restricted. PCs, mobile devices, business applications and Cloud-based ITSM can all improve efficiency and productivity and help level the playing field against large enterprise operations. However, small and […]
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Unnecessary administration tasks could be stopping your employees from contributing effectively to the business. A survey from leading IT solutions provider ServiceNow has found that 9 out of 10 managers are spending time outside of their core job roles with tasks including providing status updates, filling out forms, requesting support or updating spreadsheets. More worryingly, […]
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Using an IT Cloud solution is an easy way for SMB and mid-sized enterprises to meet their IT requirements when they don’t have the expertise or budget available to their larger counterparts. Industry analysists Gartner are also predicting spending in this market space is going to rise at a faster rate than overall enterprise IT […]
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Enterprise IT cloud company ServiceNow has released ServiceNow Express – a new easy-to-use cloud-based IT service management solution (ITSM). IT Managers and their teams often rely on email, spreadsheets and bespoke solutions to manage their day to day processes, whether it’s resetting passwords or solving system and network issues. With no visibility of progress, these […]
