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Managing the day to day operations of a Housing Association is both demanding and time consuming for all those involved. Staff can lose time having to trawl through multiple different tools including email, spreadsheets and home-grown software, to find the information they need and there are financial implications too. Keeping track of maintenance projects and […]
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Managing the day to day operations of a Housing Association is both demanding and time consuming for all those involved. Staff can lose time having to trawl through multiple different tools including email, spreadsheets and home-grown software, to find the information they need and there are financial implications too. Keeping track of maintenance projects and […]
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Bridging the housing association service gap Managing onsite and remote teams is no easy task. Answering tenant requests and tasking maintenance workers across multiple sites is a costly and laborious conundrum — and it never ends. If you’re using fragmented software, like email and spreadsheets, keeping track of everything, and everyone, can make service desk […]
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ITSM solutions can address a lack of visibility for staff issues One of the biggest issues facing retail and hospitality companies with multiple locations is how to track maintenance requests or to process staff queries efficiently. Outdated software, the use of spreadsheets to record data, and a deluge of email correspondence – which all has [...][rt_social_media_share]
Help empower your employees and provide better customer service support to your tenants with an ITSM solution The latest highly capable and cost effective IT Service Management tools are opening up new methods for Housing Associations to manage their daily activities in more efficient ways. Managing a Housing Association’s day-to-day operations is a time consuming [...][rt_social_media_share]
One of the latest buzz terms is Gartner’s “bimodal IT” – a method of service delivery which allows IT teams to split their focus into two separate modes for stability and agility. Stability covers the day-to-day IT operations essential to the safety and reliability of an organisation’s IT department while the agility mode centres on […]
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Only 43% of Enterprises on average realise the potential of their businesses’ technology according to a survey by Gartner. ServiceNow allows SMEs to deliver enterprise service management across entire organisations but do you know how to leverage the full extent of its capabilities and unlock the remaining 57 per cent? For many SMEs the thought […]
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Although computer technologies have simplified our lives and streamlined our businesses, the systems themselves can still be a challenge. With any technical product, be it hardware or software, a lot can go wrong, including security, the network, systems updates, the actual machine itself or the program behind it etc. A key challenge, particularly for small […]
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When it comes to IT there are a number of ways to do more with less which all companies can do to ensure they get the best value for money from their team. Here’s our top 5 resolutions for IT professionals in 2016: Forget using Email A big source of pain for organisations is one […]
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ServiceNow’s Geneva upgrade has gone live and it promises to bring many benefits to all users of the platform. As a trusted ServiceNow partner, Technosys is able to support SMEs and mid-market companies in upgrading to Geneva. Our expert consultants are on hand to help all our clients achieve the complete added-value this new release […]
