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Help empower your employees and provide better customer service support to your tenants with an ITSM solution The latest highly capable and cost effective IT Service Management tools are opening up new methods for Housing Associations to manage their daily activities in more efficient ways. Managing a Housing Association’s day-to-day operations is a time consuming [...][rt_social_media_share]
Gartner’s predictions that IT spending at SMEs will grow faster in the next five years than the overall market is going to open up options for Cloud solutions. According to the latest report from the leading market research company, SME IT spending will grow an average of 3.8%, exceeding the 2.8% average growth for the […]
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For many companies the decision to keep IT support in-house or to outsource it can be a difficult one so we’ve put together a few ideas which may help. 1 Reduced costs The average salary of an in-house IT manager is between £30 and £40k per year, with added costs for recruitment, company benefits or […]
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One of the latest buzz terms is Gartner’s “bimodal IT” – a method of service delivery which allows IT teams to split their focus into two separate modes for stability and agility. Stability covers the day-to-day IT operations essential to the safety and reliability of an organisation’s IT department while the agility mode centres on […]
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Although computer technologies have simplified our lives and streamlined our businesses, the systems themselves can still be a challenge. With any technical product, be it hardware or software, a lot can go wrong, including security, the network, systems updates, the actual machine itself or the program behind it etc. A key challenge, particularly for small […]
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The reasons for contacting the IT department are usually fairly simple – needing something fixed, needing some other form of help or wanting something new. Consequently, the IT service management (ITSM) field has developed over the years into a solution which is adept at putting in place processes to address enquiries with speed, efficiency and […]
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IT can be one of the biggest time sinks a company faces and for many SMBs it can also be a costly undertaking when staffing levels are restricted. PCs, mobile devices, business applications and Cloud-based ITSM can all improve efficiency and productivity and help level the playing field against large enterprise operations. However, small and […]
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Using an IT Cloud solution is an easy way for SMB and mid-sized enterprises to meet their IT requirements when they don’t have the expertise or budget available to their larger counterparts. Industry analysists Gartner are also predicting spending in this market space is going to rise at a faster rate than overall enterprise IT […]
