[rt_social_media_share]
Whilst I am not into short term scaremongering or in the habit of publishing “doom and gloom” messages, it is interesting to see the most immediate effect the Brexit vote is having within the IT sector and on those involved with making decisions on technology in the coming months. On Friday 21st October, Microsoft released […]
[rt_social_media_share]
Managing the day to day operations of a Housing Association is both demanding and time consuming for all those involved. Staff can lose time having to trawl through multiple different tools including email, spreadsheets and home-grown software, to find the information they need and there are financial implications too. Keeping track of maintenance projects and […]
[rt_social_media_share]
Managing the day to day operations of a Housing Association is both demanding and time consuming for all those involved. Staff can lose time having to trawl through multiple different tools including email, spreadsheets and home-grown software, to find the information they need and there are financial implications too. Keeping track of maintenance projects and […]
[rt_social_media_share]
Whether you run a chain of retail or hospitality outlets, the challenges for facilities directors are the same. Managing the maintenance and operation of highly distributed premises — whether they’re shops, pubs, restaurants, cafes, wine bars or hotels — is possibly the toughest challenge for centralised directors. Laborious processes and headaches Due to a lack […]
[rt_social_media_share]
Restaurant and retail managers should be focusing on improving customer satisfaction and employee relations — not administrating information in the back office. Here’s how it’s done. Stuck in the back office Life for restaurant or retail managers in an organisation which still uses outdated legacy systems is tough. It involves manual processes, like back-and-forth emails, […]
[rt_social_media_share]
Managing hundreds, or thousands, of dispersed employees in decentralised sites across the country is a burdensome conundrum for centralised directors. Whether it’s a chain of fast food outlets, cafes, restaurants, pubs, wine bars or hotels, the challenges for the HR department to manage this human element are the same. Staff have to be recruited fairly […]
[rt_social_media_share]
how to improve customer service through ITSM A revolution in IT is saving time for store managers and empowering staff, thanks to automated HR tool with a user-friendly interface which can be accessed from a mobile phone. Retail managers are the vital interface between in-store staff and head office. But getting the support they from […]
[rt_social_media_share]
ITSM solutions can address a lack of visibility for staff issues One of the biggest issues facing retail and hospitality companies with multiple locations is how to track maintenance requests or to process staff queries efficiently. Outdated software, the use of spreadsheets to record data, and a deluge of email correspondence – which all has [...][rt_social_media_share]
Help empower your employees and provide better customer service support to your tenants with an ITSM solution The latest highly capable and cost effective IT Service Management tools are opening up new methods for Housing Associations to manage their daily activities in more efficient ways. Managing a Housing Association’s day-to-day operations is a time consuming [...][rt_social_media_share]
One of the latest buzz terms is Gartner’s “bimodal IT” – a method of service delivery which allows IT teams to split their focus into two separate modes for stability and agility. Stability covers the day-to-day IT operations essential to the safety and reliability of an organisation’s IT department while the agility mode centres on […]
