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Help empower your employees and provide better customer service support to your tenants with an ITSM solution The latest highly capable and cost effective IT Service Management tools are opening up new methods for Housing Associations to manage their daily activities in more efficient ways. Managing a Housing Association’s day-to-day operations is a time consuming [...][rt_social_media_share]
Gartner’s predictions that IT spending at SMEs will grow faster in the next five years than the overall market is going to open up options for Cloud solutions. According to the latest report from the leading market research company, SME IT spending will grow an average of 3.8%, exceeding the 2.8% average growth for the […]
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For many companies the decision to keep IT support in-house or to outsource it can be a difficult one so we’ve put together a few ideas which may help. 1 Reduced costs The average salary of an in-house IT manager is between £30 and £40k per year, with added costs for recruitment, company benefits or […]
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As we approach the end of the first quarter of 2016 the conversation turns to the IT trends which are beginning to make a noise. In a world where mobility and the ubiquitous “connectivity” are enabling global workforces to collaborate instantaneously, we’re now able to do much more and do it much faster. And behind […]
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One of the latest buzz terms is Gartner’s “bimodal IT” – a method of service delivery which allows IT teams to split their focus into two separate modes for stability and agility. Stability covers the day-to-day IT operations essential to the safety and reliability of an organisation’s IT department while the agility mode centres on […]
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Only 43% of Enterprises on average realise the potential of their businesses’ technology according to a survey by Gartner. ServiceNow allows SMEs to deliver enterprise service management across entire organisations but do you know how to leverage the full extent of its capabilities and unlock the remaining 57 per cent? For many SMEs the thought […]
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Although computer technologies have simplified our lives and streamlined our businesses, the systems themselves can still be a challenge. With any technical product, be it hardware or software, a lot can go wrong, including security, the network, systems updates, the actual machine itself or the program behind it etc. A key challenge, particularly for small […]
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When it comes to IT there are a number of ways to do more with less which all companies can do to ensure they get the best value for money from their team. Here’s our top 5 resolutions for IT professionals in 2016: Forget using Email A big source of pain for organisations is one […]
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ServiceNow’s Geneva upgrade has gone live and it promises to bring many benefits to all users of the platform. As a trusted ServiceNow partner, Technosys is able to support SMEs and mid-market companies in upgrading to Geneva. Our expert consultants are on hand to help all our clients achieve the complete added-value this new release […]
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The reasons for contacting the IT department are usually fairly simple – needing something fixed, needing some other form of help or wanting something new. Consequently, the IT service management (ITSM) field has developed over the years into a solution which is adept at putting in place processes to address enquiries with speed, efficiency and […]
