What is a “Service-Aware” CMDB?

A Configuration Management Data Base that maintains a near-real-time view, of hierarchical relationships among the components in IT service configurations. With the following capabilities:

• Integration and Federation – Obtaining information from many sources (MDR’s) & linking to information in other MDR’s
  • Reconciliation – Normalise data and combining it from many sources
  • Business Service Modelling and Visualisation, creating and visualise service models
  • Synchronisation – Synchronising with internal process such as change

Technosys IT Operations Management (ITOM) Service enable benefits of true Service Management. Leverage on your existing CMDB investments by automating and accelerating Service Modelling feed into CMDB.