ServiceNow ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs—and devote more time to innovating and creating the consumer-like experience that users expect

Asset Management tracks the financial, contractual, and inventory details of hardware, software, and virtual infrastructure – as well as non-IT assets – throughout their lifecycle.

Change and Release Management provides purpose-built change and release capabilities such as an intuitive change calendar, dynamic risk and impact calculation, and change collision detection

Incident Management streamlines the process of restoring service following an unplanned disruption. Incident Management allows IT to capture incidents through a self-service portal, chat, email, phone, and incoming events and prioritize them based on agreed service level targets.

IT Cost Management quantifies the financial costs of IT services and assets. This fit-for-purpose application not only provides insight into what is being spent, but also where – and why – costs are being incurred.

Problem Management helps organizations minimize the business impact of service disruptions, and prevent future disruptions. Assiting IT investigations into the root cause of an incident through structured problem analysis.

Release Management encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components