The ServiceNow Service Automation Platform is a highly configurable, approachable and extensible cloud platform built on an enterprise-grade infrastructure. All ServiceNow applications, as well as custom applications created by ServiceNow customers and partners, are built on this common, underlying platform. All of these applications leverage one user interface, one code base and one data model to create a single system of record for IT.
Service Automation Platform
ServiceNow Configuration Management provides a single system of record for IT. It supports the processes that manage the ServiceNow Configuration Management Database (CMDB), which in turn enables most other ServiceNow applications that automate IT services.
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
The ServiceNow CreateNow Development Suite provides a consolidated and comprehensive set of tools to manage the entire lifecycle of an application from creation to deployment.
The Knowledge Management System process ensures that important information flows freely throughout the IT department and to the entire organization.
Live Feed is a social IT application that provides a place to post and share content in a ServiceNow instance.
ServiceNow Mobile supports a subset of the standard functionality on smartphones and similar devices, allowing mobile users to remotely access their ServiceNow instances to perform common tasks.
Notify enables organizations with a Twilio account to send notifications using text and voice messages. It also allows conference calls between ServiceNow users to enable quick communications.
Service Catalog presents an intuitive, familiar, consumer-like storefront for users to self-help, request IT or other line-of-business services, log issues, and check progress.
Service Creator empowers non-technical business users to quickly build applications on the ServiceNow Service Automation Platform.
The ServiceNow Service Level Management platform allows Service Level Agreements, Underpinning Contracts, and Operational Level Agreements to be dynamically defined within the system.
Visual Task Boards transform the navigation of lists and forms into an interactive graphical experience.